Customer Support Executive

Customer Support Executive

Qualification
  • Any Graduate

Salary: Not a constraint for right candidate

Experience: Freshers / 1+ Years

Chat agents communicate with customers through live chat or calls to answer questions, solve problems and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.

Skills Required:

  • Good communications skills & etiquette is preferred
  • Should have good experience in customer service
  • Good typing speed with above 25wpm
  • Problem-solving skills

Roles and Responsibilities :

  • Receive and Promptly Respond to Customer Queries
  • Learn About New Services
  • Develop Customer Service Solutions
  • Identify Possible Website Errors

Tools:

  • Live chat software (such as Zendesk Chat, Kayako, Front, or Nextiva)
  • Email software and services (such as Outlook, MailChimp, or Gmail)
Job Category: Admin/Operations
Job Type: Full Time
Job Location: Bengaluru

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