Qualification
- Any Graduate
Salary: Not a constraint for right candidate
Experience: Freshers / 1+ Years
Chat agents communicate with customers through live chat or calls to answer questions, solve problems and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.
Skills Required:
- Good communications skills & etiquette is preferred
- Should have good experience in customer service
- Good typing speed with above 25wpm
- Problem-solving skills
Roles and Responsibilities :
- Receive and Promptly Respond to Customer Queries
- Learn About New Services
- Develop Customer Service Solutions
- Identify Possible Website Errors
Tools:
- Live chat software (such as Zendesk Chat, Kayako, Front, or Nextiva)
- Email software and services (such as Outlook, MailChimp, or Gmail)