Qualification
- Any Graduate
Salary: 1.8 - 3.6 L per Annum
Experience: Support Executive - 1+ year(s) (Required)
Skills Required:
- Excellent verbal and written communication skills
- Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Strong interpersonal skills and the ability to work well with others
- Solid decision-making skills
- Keen attention to detail
- Ability and willingness to work independently, with limited supervision
- Expertise in customer service
Roles and Responsibilities :
- Support operations in learning management systems, including account provisioning and access, and user permissions.
- Support team members and leaners who have learning management system-related questions or issues.
- Regularly compile, review, and process course enrollment data for students and faculty.
- Maintain professional working relationships with multiple clients and vendors.
- Follow up in issues and escalations raised from different stake holders.
- Analyze support case data to identify and prioritize root problems.
- Supporting team with different activities involving the learning management system.
- Work directly with students to resolve technical issues.
- Escalating the issues which are causing concern.
Note: *The roles and responsibilities may vary based on the business requirements.
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